Specialty Hybrid Training Coordinator  

Content & Curriculum Support (30%)

Support development of micro-modules covering health education fundamentals, care coordination workflows, documentation standards, and administrative best practices

Recommend updates based on specialty clinic needs, learner performance trends, and workflow changes

Instruction & Training Delivery (20%)

Teach specialty-track workflows combining health education, care coordination, and medical administrative support

Lead live and recorded training sessions focused on patient education, outreach, documentation, and administrative workflow accuracy

Facilitate mock scenarios simulating patient education calls, follow-ups, care coordination, and administrative tasks

Train learners on handling patient outreach, education scripting, referrals, documentation, and internal coordination

Evaluation & Performance Assessment (20%)

Conduct Skills Evaluation Interviews (SEIs) to assess communication skills, clinical understanding, system navigation, and workflow accuracy

Track learner progress via Salesforce, TalentLMS, and specialty-track–specific checklists

Lead recovery training sessions for cancelled VAs based on skill gaps in education or administrative tasks

Deliver structured feedback and escalate retraining needs as required

Learner Support & Technical Guidance (15%)

Respond to learner questions on patient education topics, outreach workflows, documentation requirements, and coordination processes

Coach learners on tone, clarity, empathy, and accuracy in patient-facing education and follow-ups

Identify common misunderstandings and coordinate content updates with the SME Lead

Compliance & Documentation (15%)

Reinforce HIPAA compliance and appropriate boundaries in patient education and administrative communication

Teach accurate documentation in EHR systems, care coordination notes, and outreach records aligned with clinic standards

• Minimum 3 years of experience in a health education, care coordination, medical administrative, or similar specialty healthcare role in a U.S.-based setting

  Strong working knowledge of patient education workflows, care coordination, medical documentation, and administrative support processes

  Prior experience training, onboarding, coaching, or mentoring others is highly preferred

  Confident in leading live training sessions, mock scenario walkthroughs, and Skills Evaluation Interviews (SEIs)

  Familiarity with U.S. EHR / Practice Management systems (e.g., Athenahealth, Epic, eClinicalWorks, CareCloud)

  Working knowledge of TalentLMS, Salesforce, Canva, Calendly, and G Suite applications

  Solid understanding of HIPAA compliance, PHI handling, and documentation standards

  Strong communication skills with emphasis on clarity, empathy, patient education, and accuracy

  Ability to adapt training based on clinic specialty, learner skill levels, and system or workflow changes