Dental Billing Training Coordinator  

Content & Curriculum Support (30%): Supporting the development of micro-modules covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls, and recommending updates based on industry trends, learner performance, and clinic needs.

Evaluation & Performance Assessment (20%): Conducting SEIs to assess billing accuracy, judgment, and system familiarity. Responsibilities also include tracking learner progress, leading recovery training for canceled VAs, and delivering structured feedback.

Instruction & Training Delivery (20%): Teaching core dental billing workflows (insurance verification, code usage, claim submission, EOB review, denial handling), leading live/recorded sessions on payer logic, and facilitating mock dental billing scenarios.

Learner Support & Technical Guidance (15%): Responding to learner questions on codes and protocols, offering practical advice on tone in billing notes and patient communication, and coordinating content updates with the SME Lead.

Compliance & Documentation (15%): Reinforcing HIPAA compliance and billing documentation standards across all training, and teaching accurate claim documentation, patient ledger handling, and coordination between billing and front office notes.

Minimum of 3 years of dental billing experience in a U.S.-based dental setting, including hands-on insurance coordination and claim workflows.

Subject Matter Expert (SME)-level knowledge of CDT codes, EOB interpretation, AR follow-up, appeals, U.S. dental software, and compliance standards.

Experience supporting the onboarding or upskilling of VAs, front desk staff, or billing teams, including prior experience training others on dental billing systems and workflows.

Must be confident in leading live training sessions, Skills Evaluation Interviews (SEIs), and mock scenario walkthroughs.

Familiarity with U.S. dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft), HIPAA, ledger accuracy, and audit-readiness protocols.

Working knowledge of tools such as TalentLMS, Canva, and Salesforce.

Experience supporting both billing and clinical coordination tasks is a plus.