NTT INDONESIA TECHNOLOGY

Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational Ensure that any software that is part of the solution is installed and configured according to client requirements Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail Liaise with all stakeholders including client IT environments, carriers and NTT colleagues to expediate diagnosis of errors and problems and to identify a resolution Investigate second line support calls assigned and identify the root cause of incidents and problems following knowledge articles Respond to and diagnose all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time Ensure incidents are updated with progress and resolution details in a timely manner using the required platform Ensure the efficient and comprehensive resolution of incidents and requests Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes Investigate problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures Provide second line remote and onsite technical support to clients Provide second line field engineering services to clients Report and escalate issues to 3rd party vendors if necessary Follow the required handover procedures for shift changes to ensure service continuity

AI Initiative Leadership: Lead the development and implementation of AI strategies and solutions. Drive the AI initiative from concept to execution, ensuring alignment with business goals. Oversee the integration of AI technologies with existing data infrastructure. Pre-Sales Support: Collaborate with the sales team to identify client needs and propose AI solutions. Develop and deliver compelling presentations and demonstrations of AI capabilities. Assist in the preparation of proposals, RFPs, and other sales materials. Project Delivery: Manage the end-to-end delivery of AI projects, ensuring they meet client requirements and timelines. Coordinate with cross-functional teams to ensure successful project execution. Monitor project progress, manage risks, and ensure quality standards are met. Data Management and Analytics: Oversee data governance and ensure data integrity, accuracy, and security. Implement data management strategies, including data quality, metadata management, and master data management. Utilize advanced analytics tools to extract insights from data and support AI model development. Collaboration and Communication: Work closely with customer's to align AI initiatives with organizational goals. Provide training and support to team members on AI technologies and best practices. Communicate findings and recommendations to senior management and stakeholders. Technical Expertise: Stay updated with the latest trends and technologies in AI, data management, and analytics. Ensure compliance with industry standards and regulations, particularly those relevant to the financial sector. Troubleshoot and resolve AI-related and data-related issues promptly. Client Engagement: Build and maintain strong relationships with clients, understanding their needs and providing tailored AI solutions. Act as a trusted advisor to clients, offering insights and recommendations on AI and data management.

Responsible for the performance tuning, integrity and security of a database. Manage server installation, maintenance, installation, and troubleshooting Design backup processes for server and associated data. Create accounts for all users and assign security levels. Manage database migration and upgrade

Translate business needs to technical specifications Design, build and deploy BI solutions (e.g. reporting tools) Conduct unit testing and troubleshooting Evaluate and improve existing BI systems Collaborate with teams to integrate systems Develop and execute database queries and conduct analyses Create visualizations and reports for requested projects Develop and update technical documentation