Academy Operations Specialist
WAGMI Solutions
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱25,000.00 - ₱35,000.00 / monthPHP250003500025000MONTH
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 9 Aug
Recruiter was hiring 13 hours ago
2025-06-11T13:17:07.755837+00:002025-08-09T16:00:00+00:00Job Description
- Managing and resolving incoming requests via a ticketing system, ensuring timely and effective support for all inquiries.
- Prioritizing and escalating complex or unresolved issues within the ticketing system to the appropriate team members for further assistance.
- Working within the LMS for tasks such as course management and updating student records.
- Performing basic LMS administration.
- Supporting the Academy Training team's student registration process, including student registration, voucher management, and record upkeep.
- Processing training registrations quickly and efficiently, and communicating with
- students as needed.
- Representing professionally, empathetically, and consistently when communicating with external contacts, including prospective and current customers, partners, employees, and vendors.
- Communicating essential information to classroom instructors for each training event.
- Developing constructive and cooperative working relationships with other departments.
- Performing daily administrative tasks and routing emails to the appropriate team
members for prompt responses.
Minimum Qualifications
- +1 year of LMS operations experience is a strong plus
- Problem solving skills is a must
- Proficient in Google G-Suite/Google Workspaces and MS Excel
- Excellent English communication skills
- Flexible work hours to support North America teams
- Experience writing clear step-by-step instructions to meet well-defined objectives
- People oriented, enjoys working with others and working on group projects
- Detail oriented
- Flexible - Able to handle change in a calm, cool, manner
- Excellent record keeping skills are a must
- AA/AS degree or equivalent is preferred. BA/BS is a strong plus
Perks and Benefits
Work from Home
Required Skills
- Learning Management System LMS
- Organizing and Planning
- Program Evaluation
- E-Learning Design
- Curriculum Design and Development
- Articulate (E-Learning Software)
- Problem Solving
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Mandaluyong, Metro Manila, Philippines
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About WAGMI Solutions
WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.
Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.
Our vision is to build the premier technology and customer focused customer operation in the Philippines.