Senior Account Manager  

• Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
• Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
• Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
• Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
• Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
• Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
• Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK
• Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making
• Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution

• 3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships
• Proven experience managing enterprise or complex client accounts
• Strong leadership skills with the ability to mentor junior team members
• Excellent communication, problem-solving, and relationship-building skills
• Ability to handle escalations and resolve issues independently
• Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports
• Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments
• Comfortable in a hybrid work environment with both remote and onsite collaboration

Note: Salary is negotiable.