


Onsite Technical Support Associate
UTAK POS
- Quezon City, PhilippinesLaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 30 Jan
Recruiter was hiring 9 hours ago
2026-01-23T09:30:35.195114+00:002026-01-30T16:00:00+00:00Job Description
- Troubleshoot and repair POS tablets, printers, cash drawers, dual screens, and related hardware.
- Provide basic system assistance and escalate software issues when needed.
- Ensure 100% completion of endorsed technical support visits and hardware repairs within set timelines.
- Perform monthly proactive check-ins with priority clients and document any concerns.
- Maintain good client relationships by reassuring ongoing support and addressing concerns professionally.
- Collect client feedback, testimonials, and photo/video documentation during visits while identifying and securing referral lead opportunities.
- Support company events, expos, and workshops by assisting with setup, logistics, and basic lead generation.
Minimum Qualifications
- At least 1-2 years experience in technical support, IT field service, or POS/software troubleshooting.
- Basic knowledge of hardware repair for tablets, printers, and related peripherals.
- Strong customer service and interpersonal skills.
- Ability to work independently in field environments.
- Willingness to travel for on-site client support and attend company events.
- Comfortable interacting with business owners and conducting basic promotions.
- Organized, detail-oriented, and proactive in issue resolution.
Note: Salary is negotiable.
Perks and Benefits
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About UTAK POS
UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.
Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.
We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.
LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.
Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.
We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.
If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!