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UTAK POS

Onsite Technical Support Associate  

UTAK POS

 
  • Quezon City, Philippines
    LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱30,000.00 / month
    PHP
    25000
    30000
    25000
    MONTH
  • Full timeFULL_TIME

Posted a day ago and deadline of application is on 30 Jan

Recruiter was hiring 9 hours ago

2026-01-23T09:30:35.195114+00:002026-01-30T16:00:00+00:00

Job Description

  • Troubleshoot and repair POS tablets, printers, cash drawers, dual screens, and related hardware.
  • Provide basic system assistance and escalate software issues when needed.
  • Ensure 100% completion of endorsed technical support visits and hardware repairs within set timelines.
  • Perform monthly proactive check-ins with priority clients and document any concerns.
  • Maintain good client relationships by reassuring ongoing support and addressing concerns professionally.
  • Collect client feedback, testimonials, and photo/video documentation during visits while identifying and securing referral lead opportunities.
  • Support company events, expos, and workshops by assisting with setup, logistics, and basic lead generation.

Minimum Qualifications

  • At least 1-2 years experience in technical support, IT field service, or POS/software troubleshooting.
  • Basic knowledge of hardware repair for tablets, printers, and related peripherals.
  • Strong customer service and interpersonal skills.
  • Ability to work independently in field environments.
  • Willingness to travel for on-site client support and attend company events.
  • Comfortable interacting with business owners and conducting basic promotions.
  • Organized, detail-oriented, and proactive in issue resolution.

Note: Salary is negotiable.

Perks and Benefits

  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Stock OptionsStock Options
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.utak.io/careers

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About UTAK POS

UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines. Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs. We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier. LIFE AT UTAK UTAK is a place for people who want to build meaningful software and see the real-world impact of their work. Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving. We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment. If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

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