Workforce Services Senior Manager
Accenture Philippines
- Mandaluyong, PhilippinesGround Floor, Barangka Ilaya, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 15 days ago and deadline of application is on 1 Jun
Recruiter was hiring 20 hours ago
2024-05-03T10:42:30.011833+00:002024-06-01T16:00:00+00:00Job Description
About the Role: As a Workforce Services Senior Manager you will perform the following (but not limited to) duties and responsibilities:
- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
- Responsible for delivery on all contracts / SLAs
Minimum Qualifications
About You: The ideal candidate will have the following skills and experience:
- 15 years overall experience with at least 7 years in leadership capacity (managers/sr. managers as direct reports) - (BPO or non-BPO)
- Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
- For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Barangka Ilaya
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.