Salesforce Administrator  

In This Role, Your Responsibilities Will Be:

Administer user access, permission sets, role hierarchies, sharing configurations, queues, public groups, and security controls.

Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approval processes, case management, and business workflows.

Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards.

Maintain configuration inventories, process guides, platform documentation, and administration standards.

Administer least-privilege, role-based security models and support segregation-of-duty requirements.

Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements.

Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities.

Monitor platform health, performance, adoption, controls, and system stability while managing operational risk

Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas.

Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops.

Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality.

Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance.

Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring.

For This Role, You Will Need:

Experience in Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management.

Knowledge of Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination.

Understanding of Salesforce governance, release management, operational support practices, and enterprise integration concepts.

Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls.

Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community.

Experience supporting enterprise CRM transformation programs and managed service or implementation partners.

Excellent communication, stakeholder management, and cross-functional collaboration skills.

Ability to support a globally distributed user base and balance responsiveness with governance

Preferred Qualifications That Set You Apart:

Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related discipline.

Experience supporting a Salesforce Center of Excellence operating model.

Experience with Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud.

Experience with industrial manufacturing, B2B, MDM, CDM, data stewardship, or enterprise data governance.

Preferred certifications include Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Agentforce Specialist, and Data Cloud Consultant.