Patient Care Advocate  

Who We Are

Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients’ businesses to excel in today’s market.

By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.

Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.

With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.

Position Overview:

Join our dynamic healthcare team as a Patient Care Advocate and become the reassuring voice our patients hear when they need it most. In this vital role, you'll go beyond appointments and phone calls - you'll help patients navigate the complexities of insurance, authorizations, and billing with compassion and efficiency. If you're detail-oriented, thrive in a fast-paced environment, and are passionate about making a difference, we want you on our team.

Key Responsibilities:

• Appointment Management: Confirm, schedule, and reschedule appointments for patients, ensuring a seamless and efficient experience.
• Inbound Call Handling: Serve as the first point of contact for patients, addressing inquiries and directing calls with professionalism and empathy.
• Receptionist Duties: Provide essential front-desk services over the phone, including taking messages and supporting patient inquiries.
• Patient Intake: Facilitate the onboarding of new patients by collecting essential information and ensuring they feel welcomed and supported.
• Insurance Verification: Verify patient insurance coverage and benefits prior to appointments, accurately documenting eligibility and patient responsibilities.
• Prior Authorization: Coordinate with insurance providers to obtain required authorizations for procedures, treatments, and specialist referrals.
• Billing Support: Assist with basic billing-related inquiries from patients, help clarify statements, and escalate complex billing issues to the appropriate department.

Qualifications:

• Exceptional communication skills, with a focus on clarity, empathy, and active listening.
• Strong multitasking ability with a calm and professional demeanor under pressure.
• Minimum of 1 year of experience in a healthcare call center or front-office setting (preferred but not required).
• Familiarity with insurance terms, prior authorizations, and patient billing is a strong advantage.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
• A collaborative, team-first mindset and a heart for helping others.

Perks:

• Competitive compensation package provided.
• Includes mandated government contributions and comprehensive HMO benefits.
• Annual merit increase contingent to performance evaluation.
• Company-sponsored events and activities.
• Paid leaves granted upon regularization.
• Opportunities for career advancement and promotion.