Community Associate
Get Hooked 360, Inc.
- Quezon City, Philippines2F, 58, Highland Dr, Blue Ridge A, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
About the Role
At Get Hooked 360, we partner with exciting brands that need more than just visibility—they need thriving, engaged communities. That’s where someone like you comes in. As our Community Manager / Community Engagement Associate, you’ll be the frontliner of our clients’ digital presence: sparking conversations, building loyalty, and ensuring customers feel heard and valued across social platforms.
If you’re passionate about connecting with people online, resolving customer concerns with empathy, and translating feedback into insights that shape brand growth, this role is for you.
What You’ll Do
- Be the voice of the brand: Engage with customers across Facebook, Instagram, X (Twitter), TikTok, Reddit, and other platforms.
- Moderate conversations: Ensure all user-generated content follows client guidelines and fosters a safe, positive community.
- Support and resolve: Respond quickly to inquiries, resolve issues with professionalism, and turn complaints into opportunities for loyalty.
- Analyze and report: Track key social media and engagement metrics, surface customer insights, and share sentiment analysis with client teams.
- Grow relationships: Build and nurture long-term connections with the online community.
- Collaborate & contribute: Support campaigns, brainstorm engagement ideas, and assist with other community-related initiatives.
Minimum Qualifications
What we're looking for
- Bachelor's/College Degree in any field.
- Fresh graduates welcome to apply. 1-4 years of experience in community management, customer service, or social media management would be a plus.
- Proficiency in digital tools like Gsuite, Google Drive, MS Office, and experience with social media platforms
- Excellent communication (both verbal and written) and strong customer empathy
- You have keen attention to detail and spot-on accuracy.
- You role model customer orientation and develop effective and enduring customer relationships with our clients’ online community.
- Calm under pressure - able to handle tough feedback or irate customers with composure.
- Adaptable, team-oriented, and open to learning in a fast-paced encironement
Nice-To-Have
- Knowledge in Zendesk or other similar customer support tools
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- The Arton Strip by Rockwell, 58 Highland Drive corner Katipunan Ave. Blue Ridge A, Quezon City, Metro Manila, Philippines
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About Get Hooked 360, Inc.
Get Hooked 360 is a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life.
Our mission is to empower brands to succeed through practical, flexible, and efficient use of digital that transforms brand awareness to brand advocacy.
We offer end-to-end digital marketing tools and solutions to suit business needs. Strategy, creatives, media, community management and technology are developed in-house allowing us to offer our services with better flexibility, competitiveness and customization.
Why Work With Us?
Our strength lies in years of experience in corporate marketing, creative servicing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, digital tools, and channel to strengthen your digital presence and get to your target market.
Be Part Of Our Team
Get Hooked 360 strives to nurture a healthy and supportive work environment where everyone can thrive, enjoy rewarding personal relationships and work according to their abilities.
Redefining the working environment of an agency, we believe that the role of both the management and its employees working together results in not only productive business outcomes but also relationships where the overall wellbeing of everyone is valued and encouraged.
We value malasakit and we have a heart for our customers and our people.
We believe that when we take care of our people, our people naturally takes care of our organization.
We love life within and beyond work.