Customer Support Specialist  

At Forward, we connect iGaming visionary companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions—we build the partnerships that elevate careers and drive innovation forward.

We’re on the lookout for a Customer Support Specialist (Korean-Speaking) to support our client's players in the exciting world of iGaming.

Key Responsibilities:

• Learn all the necessary information given for work;
• Help customers through live support (chats, instant messengers and emails, possible hotline);
• Handle customer inquiries appropriately and provide a high level of service;
• Be ready to work at night shifts;
• Interact with other departments to resolve issues;

Qualifications:

• Good written communication skills
• Fluency in Korean is must have
• English is Upper-Intermediate and above
• Experience in iGaming is a plus
• Empathy, stress tolerance, responsibility, and focus on development and results
• Excellent basic computer skills
• Ability to work from personal laptop

What We Offer:

• Vacation 28 calendar days
• Learning Coverage
• Team Building programs
• Mental Health Programs
• Sport coverage