Customer Experience Intern
PSB Technology Services Inc.
- Pasig, Philippines3rd floor, Pasig, Metro Manila, Ugong, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 3 Jun
Recruiter was hiring 5 days ago
2025-04-04T22:18:37.860569+00:002025-06-03T04:00:00+00:00Job Description
Job Responsibilities:
- Help manage incoming phone calls, email, social media and take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Purchase Order and Sample Order creation, review, release
- Work on RMA requests, Invoice inspection, timely processing
- Provide ETAs and tracking numbers proactively
- Front line support for all warranty issues
- Weekly open order review and inspection, communication to partners
- Other tasks and projects assigned by manager
Minimum Qualifications
Customer Experience Intern
Job Requirements:
- Background in communication, marketing, or business
- Willing to work on night shift and hybrid work model at Silver City, Pasig
Our Mission: To become the leading provider of rugged technology accessories for classroom and enterprise environments.
Our Core Values:
Bring Passion Everyday
Be Genuine and Respectful
Excellence in Execution
Jobs Summary
- Job Level
- Internship / OJT
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Ugong
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About PSB Technology Services Inc.
Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.
Our Mission: To become the leading global provider of rugged technology accessories for classroom and enterprise environments.
Our Core Values:
• Bring Passion Everyday
• Be Genuine and Respectful
• Execute with Excellence
Pioneer Square Brands has a global footprint with office locations in High Point NC, and Manila Philippines.
We are actively looking for highly motivated and energetic professionals with a positive attitude who desire to be part of our growing team. Competitive salaries and benefits, including profit sharing, await the successful candidate!