Order Management Specialist
WAGMI Solutions
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- $4.00 - $5.00 / hourUSD454HOUR
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 3 Jun
Recruiter was hiring a month ago
2025-03-25T17:07:59.878411+00:002025-06-03T16:00:00+00:00Job Description
- Fluent in written and verbal English
- At least two years of experience in customer or vendor support roles
- Experience with freight shipping is a plus
- Experience with e-commerce or dropshipping companies is a plus
- Strong customer service skills, including prompt and clear communication, courtesy, and professionalism
- Excellent attention to detail, as the role involves significant amounts of accurate data entry
- Ability to multitask and efficiently switch between different responsibilities
- Capable of handling a high volume of email and phone communication with vendors
- Strong note-taking and follow-up skills, with the ability to track multiple ongoing tasks without losing important details
- Can cope with a fast-paced work environment
- Commitment to continuous improvement by recommending process enhancements to increase efficiency, accuracy, and scalability
- Willingness to work the graveyard shift
Minimum Qualifications
- Place orders with vendors via email and vendors’ online platforms
- Manage and work in general office email inbox, responding to
- vendors, handling escalations, recording updates in NetSuite, etc.
- Generate UPS shipping labels and LTL freight BOLs for open POs
- Fulfill orders in NetSuite with proper carrier and tracking information from vendors
- Follow-up on open POs with vendors and carriers to ensure timely shipments and to notify customers if there are any delays
- Monitor system alerts for errors, following up to identify and correct the error
- Work with customers and vendors to manage all aspects of RMAs
- Manage and respond to general customer inquiries and issues, managed in a HubSpot Support Ticket Queue
Perks and Benefits
Work from Home
Required Skills
- MS Office
- Information Ordering
- Customer Service
- Reading Comprehension
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Mandaluyong, Metro Manila, Philippines
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About WAGMI Solutions
WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.
Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.
Our vision is to build the premier technology and customer focused customer operation in the Philippines.